Privacy Policy
Last updated: 09 November 2023
1. Introduction: Welcome to ReDefine Jewellery. We respect your privacy and are committed to protecting your personal information. This Privacy Policy will inform you as to how we look after your personal data when you visit our website or interact with us and tell you about your privacy rights and how the law protects you.
2. Important Information and Who We Are
2.1. Controller- ReDefine Jewellery is the controller and responsible for your personal data (referred to as "ReDefine Jewellery," "we," "us," or "our" in this Privacy Policy).
2.2. Contact Details - Our full details are as follows:-
Full legal name: ReDefine Jewellery.
- Email address: support@redefinejewellery.com
- Postal address: 7 Wendan Road, Thorne, DN8 5QX, United Kingdom.
3. The Data We Collect About You - Personal data or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, including:
- Identity Data: Including names, usernames, and titles.
- Contact Data: Including addresses, email addresses, and phone numbers.
- Transaction Data: Including details about payments to and from you and other details of products you have purchased from us.
- Technical Data: Including IP addresses, login data, and other technology on the devices you use to access this website.
- Profile Data: Including your username and password, purchases or orders made by you, preferences, feedback, and survey responses.
4. How We Use Your Personal Data - We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:-
- To process and deliver your order.
- To manage our relationship with you.
- To enable you to participate in promotions, competitions, surveys, etc.
- To administer and protect our business and website.
- To deliver relevant website content and advertisements to you.
5. Disclosures of Your Personal Data. We may share your personal data with third parties to process and fulfil your order, to provide services like payment processing, or as required by law.
6. International Transfers- We may transfer your personal data to countries outside the European Economic Area (EEA) in compliance with GDPR.
7. Data Security - We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed unauthorizedly.
8. Data Retention- We will only retain your personal data for as long as necessary to fulfil the purposes we collected.
9. Your Legal Rights Under GDPR - If you are a resident of the European Union, you have rights under the GDPR, including:
- The right to request access to your personal data.
- The right to request correction or erasure of your personal data.
- The right to object to the processing of your personal data.
- The right to data portability.
10. Changes to This Privacy Policy - We reserve the right to update this Privacy Policy at any time, and we will provide you with a new Privacy Policy when we make any substantial updates.
11. How to Contact Us - If you have any questions about this Privacy Policy, please get in touch with us using the details set out in section 2.2.
Cancellation Policy
Attention EU Customers: You have the right to withdraw from your purchase within 14 days, as per EU regulations. To exercise this right, simply inform us at ReDefine Jewellery (7 Wendan Road, Thorne, DN8 5QX, redefinejewellery@outlook.com) of your decision to withdraw by sending an unequivocal statement. While you may use the model withdrawal form provided, it is not mandatory.
Please note that if you do decide to withdraw from your purchase, we will reimburse you for all payments received, including delivery costs (excluding any additional costs resulting from your choice of non-standard delivery), within 14 days of being informed of your decision. However, we may withhold reimbursement until we have received the goods back or you have provided evidence of having sent them back. There are exceptions to the right of withdrawal, such as goods that have been personalized or sealed items that have been opened and are not suitable for return due to health or hygiene reasons.
If you do wish to withdraw from your purchase, please fill out the model withdrawal form provided and return it to us.
- To [ReDefine Jewellery, 7 Wendan Road, DN8 5QX, redefinejewellery@outlook.com:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
ReDefine Jewellery Loyalty Card Program Terms and Conditions
By participating in the ReDefine Jewellery Loyalty Card Program (the "Program"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
The Program is a way ReDefine Jewellery rewards and thanks its loyal customers. Under the Program, for every eight items you purchase, you will receive the 9th item free of charge. You will receive one stamp on every item you purchase on your Loyalty Card. Once you accumulate eight stamps on your card, your next purchase will be free up to a pre-defined limit (the "Reward").
The Reward cannot be redeemed or exchanged for cash, credit, or other merchandise. Rewards can be redeemed at any ReDefine Jewellery location. When you make your 9th purchase, you must present your Loyalty Card at the time of sale to redeem your Reward.
By participating in the Program, you agree that ReDefine Jewellery may collect, use, and share your personal information in accordance with its Privacy Policy.
ReDefine Jewellery reserves the right to modify these Terms and Conditions or terminate the Program without prior notice.
Any changes to the Terms and Conditions will be emailed to you.
By participating in the Program, you release ReDefine Jewellery and its affiliates from any and all liability regarding the Program. ReDefine Jewellery will resolve any disputes relating to the Program or these Terms and Conditions at its sole discretion.
These Terms and Conditions and any disputes arising under or related to them will be governed by the laws of the jurisdiction where the ReDefine Jewellery store is located.
Please keep your Loyalty Card safe and secure, and enjoy the rewards of being a loyal ReDefine Jewellery customer.